Privacy Policy
Privacy Policy
Last updated: July 2025
At Purrfectly Made, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Who We Are
Purrfectly Made is an online store based in Ireland selling handmade and decorative home décor products.
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Email: heidi@purrfectlymade.info
2. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
Name
Billing and shipping address
Email address
Phone number (if provided)
Payment details (processed securely through third-party payment providers)
Order Information
Products purchased
Order history
Shipping information
Technical Information
IP address
Browser type
Device information
Website usage information collected through Squarespace
3. How We Use Your Information
We use your information to:
Process and deliver orders
Communicate with you about your order
Respond to customer service inquiries
Improve our website and customer experience
Comply with legal obligations
We do not sell or rent your personal information to third parties.
4. Payments
Payments on our website are processed securely through trusted third-party payment providers available through Squarespace. We do not store or have direct access to your full payment information.
5. International Shipping
As we sell internationally, your information may be shared with shipping providers and service partners necessary to fulfill your order.
6. Data Retention
We retain order and customer information only for as long as necessary to:
Provide our services
Comply with legal and tax obligations
Resolve disputes
Enforce agreements
7. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Object to or restrict certain processing
Request a copy of your data
To exercise any of these rights, please contact:
heidi@purrfectlymade.info
8. Cookies
Our website may use essential cookies through Squarespace to ensure the website functions properly and to improve user experience.
You can control or disable cookies through your browser settings.
9. Third-Party Services
We may use third-party services such as:
Squarespace (website hosting and ecommerce platform)
Payment processors
Shipping providers
These services only receive the information necessary to perform their functions.
10. Security
We take reasonable precautions to protect your personal information and use secure technologies provided through Squarespace to help safeguard your data.
11. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes to our business or legal requirements. Any updates will be posted on this page.
12. Contact
If you have any questions about this Privacy Policy or your personal information, please contact:
Purrfectly Made
Email: heidi@purrfectlymade.info
Return & Refund Policy
Last updated: July 2025
At Purrfectly Made, each item is carefully created and packaged with love. We want you to be happy with your purchase, and we aim to make the return process as simple as possible.
Returns
We accept returns within 14 days of delivery for eligible items.
To be eligible for a return:
Items must be unused and in their original condition
Items must be returned in original packaging where possible
Proof of purchase is required
To request a return, please contact us at:
before sending your item back.
Non-Returnable Items
The following items cannot be returned:
Custom or personalised orders
Made-to-order items
Gift cards
Sale or clearance items
Due to the handmade nature of our products, slight variations in color, texture, or shape may occur and are not considered defects.
Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with:
Your order number
Photos of the item and packaging
We will work quickly to resolve the issue with a replacement or refund where appropriate.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless:
The item is faulty
The wrong item was sent
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Order Cancellations
Orders may be cancelled within 24 hours of purchase if production or shipping has not yet begun.
Contact
For any questions regarding returns, refunds, or exchanges, please contact:
Purrfectly Made
Email: heidi@purrfectlymade.info